If you are having trouble uploading a photo, chances are your photo's file size is too big. You might also find yourself unable to finish the creation process for a campaign or event if you are trying to upload a large image file.
Our photo size is capped at 2MB for images being processed in the system. Ideally, your images should be less than 1MB and optimized for the web; we do include tips on the various picture upload screens on the optimal picture resolutions to use. (A background image will have a different size and resolution than a logo.)
You can edit your images to make them smaller using standard photo editing software like Photoshop; there are also now free photo editors available as downloads, browser extensions, and online.